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Customer Service Manager

The Opportunity

By bringing new products to market faster than any other brand, ColourPop has developed a loyal and growing customer base. ColourPop brand ambassadors participate in the rapid product development process to launch on-trend products that reach hundreds of thousands of consumers through social networks including Instagram, You-Tube, FaceBook, etc. Although ColourPop has gained significant traction in a very short amount of time, it believes it is just scratching the surface with respect to the long-term potential of the brand.

Job Responsibilities

  • You will build and lead the customer service team to support the overall business objectives.  Recruit, on-board, motivate, train and assess the performance of customer service representatives.  Utilize data, as needed, to ensure the success of the team as a whole.
  • Develop and implement all customer service practices, processes and tools.
  • Create and implement customer service metrics that will drive performance and improve service levels.
  • Track and report customer complaints on a daily basis (using Pareto chart)
  • Take ownership of overall customer satisfaction.  Identify root causes, introduce solutions and create efficiencies to minimize complaints and maximize the customer experience.  In some instances, take the lead to resolve customer issues.

In addition, you will work in a cross functional manner with the following departments to resolve and prevent customer issues:

  • New launch and materials management team
  • Fulfill demand team including compounding, filling, assembly, and pack-out
  • New product development team including formula, package, and secondary package
  • Website team including front and back end systems


  • 5+ years leading a customer service team within a rapidly growing ecommerce brand.
  • Experience being a customer service agent.
  • Proven experience working with cross functional team leaders to solve problems with a keen sense of urgency.
  • Data savvy, Excel proficient and able to translate large amounts of data into business initiatives and solutions.
  • Experience designing and implementing customer service tracking and reporting tools.
  • Experience growing a small team rapidly to scale, and managing a team of several customer service representatives.
  • Root cause analysis and quality background, a plus.

EDUCATION:  Undergraduate degree


  • You are passionate about taking care of customers.
  • You love process and optimization.  You’re excited about the opportunity to create and experiment with support processes, and you’re capable of leading others to utilize them.
  • You are a high energy leader who thrives on developing others.  You are eager to build a team of support specialists who share your drive towards high performance.
  • Your customer service team loves working for you. Your colleagues love working with you.  Your manager loves having you on their team.
  • You are persistent, and will not give up until a problem is solved.  You’re always looking for ways to innovate.  You enjoy testing different strategies and tracking the results.
  • You are a self-starter who takes the initiative to implement change rather than waiting for someone to suggest what you should do.
  • You are detail-oriented, process driven and operate at all times with a sense of urgency.
  • You possess an entrepreneurial spirit, embrace uncertainty, and take the initiative to bring structure and order where it does not exist.
  • You are metrics driven.  You set aggressive operational targets and manage a cross-functional effort to achieve those targets.  You are highly collaborative and a great team member to work with.
  • You are way above average, and only want to work at a place that is nowhere near average

Job Location – ColourPop Hub in Oxnard, California

To apply, please email your resume & portfolio to opportunities@colourpop.com



Customer Service Specialist

Seeking new team members that will work well within an extremely collaborative environment. They will be resolution oriented and have the ability communicate effectively with our customers.


• Must have proven Customer Service Experience
• Ability to work with both challenging and exciting customers
• Strong written communication with ability to tailor messages with in the brand communication
• Must have passion for Fashion and Cosmetics
• Ability to work in an open environment that is driven by the team spirit

Entry Level get your foot in the door of an exciting career in color cosmetics

Some College Preferred

Job Location – ColourPop Hub in Oxnard, California

To apply, please email your resume to opportunities@colourpop.com